Small businesses find it hard to maintain their IT infrastructure such as website, emailing, social media, mobile apps, contacts management, reporting, data entry, network and database management, maintaining their applications, or any new application or solution that may wish to implement. Unable to afford high cost IT infrastructure management, small businesses tend to avoid implementing… Read more »
MCL has implemented an integrated marketing solution on the AWS cloud. The solution provides integrated emailing, sending and receiving text messages, voice calling, Social Postings on Facebook, Twitter, LinkedIn, YouTube and push notifications for reaching out to targeting potential clients. The solution is totally automated and is automatically triggered based on defined parameters to target a potential… Read more »
MCL provides innovative automation solutions for Mortgage brokers. We have developed an integrated marketing platform for Mortgage brokers offering targeted marketing based on geographical locations and demographics. The media delivery channels utilized are Emails, Text Messages, Push Notifications, Voice Calls, Social Postings on Facebook, Twitter, LinkedIn and YouTube. The solution is totally automated and is… Read more »
MCL recently developed and successfully implemented a PCI compliance solution for a Tennessee based financial services retailer. Their call center received over a 1000 calls daily and several of these calls had sensitive payment information recorded. MCL solution utilized the cloud Google Speech API to get the text for the recording. The audio media was… Read more »
MCL successfully developed a Sip recording application for our US based call recording company client. Mirrored packets from agent stations were spanned and connected to a NIC adaptor where the MCL recording application read the packets and decoded the sip packets. The application implemented a Sip decoding proxy interface and an advanced callstates State Machine… Read more »
MCL has developed a complete solution for PCI compliance of call center call recordings. Call center call recordings contain several sensitive information such as credit card numbers, expiration date, cvv number and sometimes social security numbers. PCI compliance requires that such sensitive information should be wiped out both on media while in transit as well… Read more »
Experience on Asp.Net MVC projects MCL has successfully completed over 5 asp.net MVC projects for our esteemed US clients. While some of these applications implemented REST web services, other applications were for asp.net MVC websites. REST Web Services The REST web service API development involved asp.net MVC with Sql Server Entity Framework as the ORM…. Read more »
Recently we were asked by a client to develop a web print store. This would enable users to customize pre-designed templates of flyers, brochures and business cards. While the flyers customized can be downloaded by users as PDF, the brochures and the business cards were printed by the print shop. Once the task was selected… Read more »
A client asked us to develop a website to help users prepare their US immigration applications. US Immigration applications are complex, requiring common information at multiple locations in multiple forms. A user is further confounded with a myriad of forms and a user is unaware of which forms they need to submit for their particular… Read more »
We were asked by a major call recording company to develop pivot reports for their clients call data. Pivot reports are a special class of business intelligence reports that use special data structures known as pivot tables. Call recording tables record calls in a flat table. Each recording has over 30 metadata fields. The more… Read more »
